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Troubleshooting

Find solutions to common issues and answers to frequently asked questions about AirScape.

Map and display issues​

The map isn't loading​

  • Check your internet connection: AirScape requires an active internet connection
  • Clear your browser cache: Old cached data can sometimes cause display issues
  • Try a different browser: We recommend Chrome, Firefox, Safari, or Edge
  • Disable browser extensions: Ad blockers or privacy extensions may interfere with the map

The heat map shows no data​

  • Zoom in: Heat map data may not appear at very low zoom levels
  • Check the location: Ensure you're viewing an area with sensor coverage
  • Select a pollutant layer: Make sure a pollutant layer is enabled in the map settings

Colors look wrong or inconsistent​

  • Check your pollutant selection: Different pollutants use the same color scale but different thresholds
  • Verify the time period: Real-time, 7-day, and overall heat maps show different data

Sensor questions​

I can't find certain sensors on the map​

Some sensors may not appear if:

  • They are temporarily offline for maintenance
  • Data is being validated or corrected
  • They are newly installed and not yet calibrated

Why do nearby sensors show different readings?​

Air quality can vary significantly over short distances due to:

  • Local emission sources (traffic, construction)
  • Building configurations affecting air flow
  • Elevation differences
  • Microclimates

Account and saved places​

My saved places aren't showing​

  • Sign in: Saved places are linked to your account
  • Check sync: Give the app a moment to sync your data
  • Try refreshing: Reload the page to fetch the latest data

I can't save a location​

  • Sign in: You need an account to save places
  • Check your connection: Saving requires an internet connection

Data questions​

How often is data updated?​

  • Real-time readings: Every few minutes from active sensors
  • Heat maps: Continuously updated as new data arrives
  • Historical data: Available shortly after collection

Why does AirScape show different values than other services?​

Different air quality services may:

  • Use different sensor networks
  • Apply different calculation methods
  • Use different AQI standards (see Cross-regional standards)
  • Update at different frequencies

Getting help​

If you can't find an answer to your problem:

We're actively developing new features and improvements. Your feedback helps us make AirScape better for everyone.